Customer Narratives

B2B tech leaders trust James Kotecki to capture authentic customer narratives that accelerate sales. 

James brings strategic conversation to customer storytelling, grounded in years of experience leading communications for multiple tech companies and hosting executive interview shows for CES and other tech organizations.

Every engagement starts with an interview. Add a written case study, video highlights, or both.

Contact James

The Core Interview

Remote interview with your customer, up to 60 minutes

  • Pre-interview strategy/alignment call with your team

  • Full video or audio (.mp4 or .mp3) of customer interview

  • Full transcript (text) of customer interview

Add a Written Case Study

1–2 pages of edited text (PDF, Google Doc, or Word)

  • Integrates key quotes into a polished written narrative

  • Document aligned to your branding and style guidelines

Example: B&R Business Solutions case studies — lower section of this page

Add Video Highlights

3–5 highlight videos featuring key customer quotes

  • Edited to 30–90 seconds each

  • Vertical or horizontal format (.mp4)

  • Ready for your website, LinkedIn, sales team, etc.

Example: Wrangle customer story videos here and here

For every engagement, James will:

  • Own production and customer coordination after the introduction

  • Produce assets independently or collaborate with your team

  • Deliver assets for review within one business week of the customer interview

  • Offer unlimited revisions until the project is complete

Contact James